Refund policy
Preamble
This policy applies to all sales made through the website
The company's contact details are as follows:
- Welcome to the website accessible at https:// wickedshoesboutique.com/
- Company name: Wicked Shoes Boutique
- Postal address: 60 rue François 1er 75008 Paris
- Email address : wickedshoesboutique@gmail.com
- Company number: 938 081 064
As all of our items are custom made for you, we urge you to use the size charts provided on every item's listing because we won't be able to process to a free exchange or a refund if you are facing a size issue. We do not refund on buyers remorse.
We'll provide a full refund or a free replacement is if you meet any issue with the quality of the product, meaning defective/damaged items that ended non functional / unwearable (a problem with the sole, an issue with the shoelaces , presence of mole etc...) . lf it's your case please contact us within 3 days of delivery and you must provide reasonable proof to us of such damage or defect so we can promptly review your correspondence in order to determine whether such damage or defect warrants a refund. Damaged items don't need to be returned, we just ask for a photo
If you are eligible for a refund or replacement, we will notify you by email, within a reasonable period of time and replace the product or refund the purchase price (depending on the original method of payment).